Mr. Johnson: Can you tell me, Ms. Smith, about the training programs you initiated this year? 　Smith女士,你能向我介紹一下今年你發(fā)起的培訓計劃的情況嗎?

　Ms. Smith: We ran a call center training service and language program to ensure that our customer service representatives are well trained.

　我們開辦了電話中心服務培訓和語言培訓,以保證服務人員受到良好的培訓.

　Mr. Johnson: What’s the result?

　成果如何?

　Ms. Smith: We directly attribute an increase in our customer service feedback of 50% to the increase in language skills and training that our employees have received.

　我們認為客戶服務反饋增加了百分之五十歸功于言語技巧培訓和員工培訓.

　Mr. Johnson: That seems very impressive. Good work!

　成果很顯著。干得好。

　Ms. Smith: Thank you, but I cannot take all the credit. Our employees have all worked very hard to increase their productivity level.

　謝謝，但是功勞不是我一個人的。我們的員工工作都非常勤奮，提高了工作效率。