作為外貿(mào)業(yè)務(wù)員，大多數(shù)情況下是通過(guò)郵件和客戶溝通的。那么，該如何寫(xiě)一封專(zhuān)業(yè)的英文郵件，來(lái)吸引客戶的注意力？又該如何寫(xiě)一封思維邏輯清晰的郵件，來(lái)說(shuō)服客戶，從而成功拿下訂單？

以下是外貿(mào)郵件的常用語(yǔ)句整理，大家可以在參考的基礎(chǔ)上，結(jié)合自己行業(yè)、產(chǎn)品的具體情況，做出一份適合自己的郵件常用語(yǔ)句清單，從而節(jié)省編輯時(shí)間、提高工作效率。

01

郵件開(kāi)頭表達(dá)問(wèn)候

? I hope you had a good weekend.

? I hope you had a great trip.

? Hope you had a nice break.

? I hope you are well.

? I hope all is well.

? Hope you're enjoying your holiday.

? I hope this email finds you well.

? I hope you enjoyed the event.

? I'm glad we had a chance to chat at the convention.

? It was great to see you on Thursday.

? It was a pleasure to meet you yesterday.

02

初次和客戶聯(lián)系說(shuō)明發(fā)郵件的原因

? I am writing to you about our last meeting / your presentation yesterday / our next event.

? I am writing to you with regards to / regarding / concerning / in connection with...

? I am writing to ask / enquire / let you know / confirm / check / invite you to / to update you on / ask for a favor...

? I am writing you to follow up on...

? I am contacting you to inform...

? I am reaching out because...

? This is just a quick note to...

? This is just a quick reminder...

? I wanted to let you know that...

? Might I take a moment of your time to...(very formal)

? It's [Your Name] from [Your Company].

? This email is just to let you know that...

03

回復(fù)客戶表明已收到客戶郵件

? I just got your request for...

? I just read your email about...

? As we discussed, I would like to send you...

? Thank you for your email about...

? Thanks for your email this morning / yesterday / on Wednesday / last month...

? Thanks for your feedback on / your invitation / your suggestion

? Thanks for sending / asking about / attending

? Thanks for your quick reply.

? Thanks for getting back to me so quickly.

? Thank you for reaching out (to me).

04

表達(dá)歉意

? Sorry for my late reply.

? Sorry it took me so long to get back to you.

? I apologize for the late response.

? Sorry it's been so long since my last email.

? I was sorry to hear about...

? Please accept our apologies for any inconvenience caused.

05

強(qiáng)調(diào)郵件中的附件及其它重要信息

? I've attached...

? Please find [file] attached.

? I'm enclosing [file].

? Please see the information below for more details about...

? The parts in bold / in red / in blue are my comments / are the changes we made.

? Here's the document that you asked for.

? I've attached [file] for your review.

? I'm sending you [file] as a pdf file.

? The attached file contains...

? Could you please sign the attached form and send it back to us by [date]?

? Here's the [document] we discussed.

? [File] is attached.

? Please take a look at the attached file.

? Take a look at the [file] I've attached to this email.

? I've attached [file].

? More information is available at www.website.com.

? Please note that...

06

向客戶提出請(qǐng)求

? Could you please...?

? Could you possibly tell me...?

? Can you please fill out this form?

? I'd really appreciate it if you could...

? I'd be very grateful if you could...

? It would be very helpful if you could send us / me...

? I was wondering if you could / if you would be able to...

? If possible, I’d like to know (more) about...

? Please find my two main questions below.

07

請(qǐng)求客戶確認(rèn)信息

? I didn't / don't fully understand [something]. Could you please explain that again?

? I didn't quite get your point about [something]. Could you be more specific?

? Could you repeat what you said about...?

? Could you give us some more details on...?

? If you could please shed some light on this topic,I would really appreciate it.

? Could you please clarify [something]?

? Could you please clarify when you would like us to finish this?

? When exactly are you expecting to have this feature?

? Here are the details on...

? Could you please clarify what you would like us to do about...?

? If I understood you correctly, you would like me to...

? What exactly do you mean by [something]?

? Could you explain what you mean by [something]?

? In other words, would you like us to...

08

對(duì)于提醒表示感謝/提醒客戶注意

? Thank you for letting me know.

? Thank you for the heads up.

? Thank you for the notice.

? Please note...

? Quick reminder...

? Just a quick / friendly reminder that...

? Thank you for sharing.

? I'd like to inform you that...

? Just a quick heads up -

? Thanks for keeping me in the loop.

? Please keep me informed / posted / in the loop.

09

征求意見(jiàn)或表達(dá)認(rèn)可

? Please let me know if this is OK with you.

? What are your thoughts (on this)?

? What do you think？

? Please let me know what you think.

? We just need the thumbs up / the green light. (=we're waiting for approval)

? You (totally) have the green light!

? He approved of it, so you can go ahead with the project.

10

約定會(huì)議/見(jiàn)面等

? I’d like to schedule a meeting on [day] if you are available / free then.

? I am available on [day], if that's convenient for you.

? Would you be available on [day]? If so, I'll send you an invite shortly.

? Can you make it on [day]? If so, I'll book accordingly.

? I'm afraid I can't make it on [day]. How about..?

? (Due to..) I'm afraid we need to reschedule / delay / postpone / put back / cancel / call off / move / rearrange our meeting.

? We are sorry to inform you that the meeting scheduled for [day] will have to be rescheduled.

11

禮貌通知不好的消息

? Unfortunately, ...

? Unfortunately, we cannot / we are unable to...

? I'm afraid it will not be possible to...

? Unfortunately, I have to tell you that...

? I'm afraid that we can't...

? We regret to inform you that...

? I regret to inform you that (due to...)...

? After careful consideration we have decided (not) to...

? Due to [reason], it won't be possible to...

? It's against company policy to...

? I tried my best, but...

? Despite my best efforts, ...

? I can't see how...

? I'm sorry but it's out of my hands.

? I'm afraid I won't be able to...

? I’m sorry to tell you that...

12

期待客戶回復(fù)/見(jiàn)面

? Looking forward to hearing from you soon.

? I look forward to hearing from you soon.

? Please let me know if this works / if you are available / if that sounds good / if you can / if you can help / if you need to reschedule...

? I look forward to seeing / meeting you.

? See you on Thursday / next week.

? Thank you in advance.

? Thank you for everything.

? Any feedback you can give me on this would be greatly / highly / much appreciated.

? If you could have it ready by tomorrow / the end of next week, I would really appreciate it.

? I would appreciate your help in this matter.

13

表達(dá)愿意提供幫助或者更多信息

? If we can be of any further assistance, please let us know.

? Let me know if you need any help.

? For further details...

? If you have any (more) questions (about)...

? In the meantime, if you need any more information,

? If you need more information / more info / further information,

? I know that's a lot to take in, so let me know if anything I've said doesn't make sense.

? ...please do not hesitate to contact me.

? ...please feel free to contact me / to get in touch.

? ...please let me know.

? ...drop me an email / drop me a line.

? I hope you find this helpful.

? I hope it's clearer now.

? I hope that answers all your questions.

14

再次表達(dá)歉意

? Thank you for your understanding / for your patience.

? Thanks again for your understanding / for your patience.

? Once again, please accept our apologies for any inconvenience caused / for the inconvenience caused / for the delay / for the misunderstanding.

? I hope this is okay with you.

? I really hope we can find a solution soon.

? I hope you can understand.

? Sorry I couldn't be of more help.

15

表達(dá)期待

? Please accept our thanks for the trouble you have taken.

? We tender you our sincere thanks for your generous treatment of us in this affair.

? We should be grateful for your trial order.

? We should be grateful for your furnishing us details of your requirements.

? We are greatly obliged for your bulk order just received.

? If there is anything we can do to help you, we shall be more than pleased to do so.

? We will spare no efforts in endeavoring to be of service to you.

? Looking forward to your reply.

16

郵件結(jié)尾表達(dá)祝福

? Best regards,

? All the best,

? Best wishes,

? Cheers,

? Have a great weekend!

? I hope you can understand.

? Have a wonderful day!

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