在做外貿(mào)的過程中，對于國外客戶的郵件回復，可以總結(jié)成固定的模式，這樣不但可以
提高工作效率，而且還不容易出錯～～


話不多說，最常用的四大郵件回復模式，給你參考：


一般來說，郵件回復的模式都不外乎以下四種：



1. 無法提供客戶想要的產(chǎn)品時回復：
Dear
Thank you for your enquiry of 12 March cate 6 cable.
We appreciate your efforts in marketing our products and regret very much thatwe are unable to supply the desired goods due to excessive demand.
We would, however, like to take this opportunity to offer the followingmaterial as a close substitute:
Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.
Please visit our catalog at http://www.xxxxxxxxx.com for more information on this item. If youfind the product acceptable, please email us as soon as possible.
Sincerely,

2.對客戶一般訊盤的三種回復
1）Dear Mr. Jones:
We thank you for your email enquiry for both groundnuts and Walnutmeat CNFCopenhagen dated February, 21.
In reply, we offer firm, subject to your reply reaching us on or beforeFebruary 26 for 250 metric tons of groundnuts, handpicked, shelled and ungradedat RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment byL/C payable by sight draft.
Please note that we have quoted our most favorable price and are unable toentertain any counter offer.
As you are aware that there has lately been a large demand for the abovecommodities. Such rowing demand will likely result in increased prices. Howeveryou can secure these prices if you send us an immediate reply.
Sincerely,

2）Dear Mr. Jones:
We thank you for your letter dated April 8 inquiring about our leather handbags.As requested, we take pleasure in offering you, subject to our finalconfirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozenCIF Hamburg. Shipment will be effected within 20 days after receipt of therelevant L/C issued by your first class bank in our favor upon signing SalesContract.
We are manufacturing various kinds of leather purses and waist belts forexportation, and enclosed a brochure of products for your reference. We hopesome of them meet your taste and needs.
If we can be of any further help, please feel free to let us know. Customers'inquiries are always meet with our careful attention.
Sincerely,

3）Dear Sirs,
We are in receipt of your letter of July 17, 2002 asking us to offer 10,000metric tons of the
subject sugar for shipment to Japan and appreciate very much your interest inour product.
To comply with your request, we are offering you the following:
1. Commodity: Qingdao Superior White Crystal Sugar.
2. Packing: To be packed in new gunny bag of 100kgs. each.
3. Quantity: Ten thousand (10000) metric tons.
4. Price: US dollars one hundred and five (US$105.00) per metric ton, FobQingdao.
5. Payment: 100% by irrevocable and confirmed letter of credit to be opened inour favor through A1 bank in Qingdao and to be drawn at sight.
6. Shipment: Three or four weeks after receipt of letter of credit by the firstavailable boat sailing to Yokohama direct.

Please note that we do not have much ready stock on hand. Therefore, it isimportant that, in order to enable us to effect early shipment, your letter ofcredit should be opened in time if our price meets with your approval.
We are awaiting your reply.
Sincerely

3.客戶向我們發(fā)出關(guān)于一個物品的訊盤后我們發(fā)的還盤
Dear :
Thank you for your inquiry of 16 March. We are pleased to hear that you are interestedin our product "toaster".
We've enclosed the photo and detailed information of the product for yourreference:
Product: toaster
Specification: xxxxxxxxxxxxxxx
Package: 1pcs/box
Price: 10usd/pcs
Payment: L/C
For purchase quantities over 1,000pcs of individual items we would allow you adiscount of 1%. Payment is to be made by irrevocable L.C at sight.
We look forward to receiving your first order.
Sincerely,


4.對新客戶想和我們建立合作關(guān)系的還盤
Dear Mr. Jones:
We have received your letter of 9th April showing your interest in our completeproduct information.
Our product lines mainly include high quality textile products. To give you ageneral idea of the various kinds of textiles now available for export, we haveenclosed a catalogue and a price list.
You may also visit our online company introduction at Http://xxxxxxxxxx.alibaba.com which includes our latest productline.
We look forward to your specific enquiries and hope to have the opportunity towork together with you in the future.
Sincerely,.