前言
Chapter One Office
Unit One Human Resoumes人力資源
A.Recommendation Letter推薦信
B.Background Sketch自我介紹
C.Hiring聘用
I.Employment Offer Letter聘用函
II.Rejection Letter未錄取通知
D.Payroll薪資
Unit Two Administration辦公室管理
A.Reallocation of Tasks重新分配工作
B.Office Policies辦公室規(guī)定
Unit Three Liaison/Communication聯(lián)絡(luò)
A.Advance Notice Before Taking Leave休假通知
B.OurGo-ToGuy聯(lián)系渠道
C.Operating Procedures運作模式
D.Miscellaneous Works報告雜事
Unit Four Financial Matters財務(wù)
A.Budgetary Control預(yù)算控制
B.Request for a Fund Transfer要求匯款
C.Expenditure Breakdown支出明細(xì)

Chapter Two Agents/Agencies
Unit One Business Pian運營計劃書
Unit Two Operations實際運作
A.Operation Plan運營計劃
B.Business Opportunities合作機(jī)會
C.Agency Contracts代理合同
Unit Three Company Profile公司簡介
Unit Four Networking擴(kuò)展商機(jī)

Chapter Three Standard Kinds of Letters
Unit One CongratulationS祝賀
A.Engagement訂婚
B.Newborn Baby喜獲麟兒
C.Anniversary周年紀(jì)念
D.Sales Growth業(yè)績增長
E.New Year新年
Unit Two Appreciation感謝
A.Hospitality殷勤招待
B.Receiving Gifts接受禮物
C.Hard Work辛勤工作
Uhit Three Complaints抱怨
A.Communication Failure溝通不良
B.Mishandling of Faxes未妥善處理傳真
C.Unprofessional Behavior不專業(yè)的行徑
D.Policy Issues政策問題
Unit Four Apologizing道歉
A.Late Response延誤回信
B.Shipment Confusion出貨混亂
C.Misplaced Shipment貨物遺失
Uhit Five Welcome Aboard迎新
A.Introducing a New Employee介紹新成員
B.Orienting New Staff使新員工適應(yīng)環(huán)境
C.Extending a Welcome歡迎新人
Unit Six Farewells道別
A.SigningOff離職
B.Thanking Coworkers感謝同事
C.Wishing Someone Well獻(xiàn)上祝福
D.Farewell Memo道別短箋
Unit Seven Condolences吊唁
A.To a Grieving Client向客戶致哀
B.To ia Deceased Worker's Family向已故的同事家屬致哀
C.Drafting a Condolence Letter草擬哀悼信
Unit Eight Expressing Concern表達(dá)慰問
A.Earthquake地震
B.Surgery手術(shù)
C.Car Accident車禍

Chapter Four Sourcing/Quotations
Unit One Vendor SoumingSurvey尋找及拜訪供貨商
A.Vendor Survey Report供貨商視察報告
B.Looking for Suppliers尋找供貨商
Unit Two Component/Assembly Souming采購零組件
A.Material Procurement原料采購
B.PCB Sourcing采購印刷電路板
C.Die-Cast Part Sourcing采購壓鑄零件
Unit Three Quote Inquiries詢價
A.Initial Business Talks初步商業(yè)會談
B.Request for a Quotation要求報價
C.Request for Inspection Services要求檢驗服務(wù)
Unit Four Information fof Quoting報價所需信息
A.Request for Information索取信息
B.Product Requirements產(chǎn)品要求
Unit Five Quote Formalization正式報價
A.Product Quote產(chǎn)品報價
B.Service Quote服務(wù)報價
C.Revised Quore修正報價
Unit Six Quote-Follow-up報價后續(xù)追蹤
A.KeepinginTouch保持聯(lián)系
B.Renegotiation再次協(xié)商

Chapter Five Production/Manufacturing
Uhit One Product Evaluation產(chǎn)品評估
Unit Two Product Development產(chǎn)品開發(fā)
A.Project Update項目最新進(jìn)展
B.Product Development Status產(chǎn)品開發(fā)現(xiàn)狀
UnitThree Orders訂單
A.Confirming Order Details確認(rèn)訂單細(xì)節(jié)
B.Placing an Order下訂單
Unit Four Packaging包裝
A.Artwork Review檢查包裝設(shè)計圖
B.Printing Requirements印刷要求
C.Packaging Material包裝材料
Unit Five Samples樣品
A.Limit Samples限度樣品
B.Sample Requests樣品需求
C.sample Inspection樣品檢驗
D.Sample Shipment樣品出貨

Chapter Six Quality
Unit One Inspection Scheduling安排檢驗時間
A.Scheduling Inspections with Suppliers和供貨商敲定檢驗時間
B.Scheduling Inspections with Customers和客戶敲定檢驗時間
Unit Two AQLFault List可接收質(zhì)量標(biāo)準(zhǔn)及質(zhì)量瑕疵清單
A.Definition of AQL可接收質(zhì)量標(biāo)準(zhǔn)的定義
B.Fault List質(zhì)量瑕疵清單
Unit Three Fault List Sample質(zhì)量瑕疵清單實例
Unit Four Incoming Quality Control進(jìn)料（貨）品管
A.Inspection Plan檢驗計劃
B.Course of Action行動方案
Unit Five Outgoing Inspection出貨檢驗
A.Lot Inspection Problems批次檢驗問題
B.Reinspection復(fù)檢
C.Outgoing Inspection Procedure出貨檢驗程序
Unit Six Defective Returns不良品退貨
A.Defective Return Policy退貨機(jī)制
B.Defective Return Audit不良品退貨核查
C.Return of Defective Products不良品退貨

Chapter Seven Travel/Meetings
Unit One Business Travel Plan/Itinerary出差計劃/行程安排
A.Meeting Up with Clients與客戶會面
B.Changing Plans變更計劃
C.Making an Itinerary規(guī)劃行程
D.Booking Tickets and Hotels預(yù)訂機(jī)票和酒店
Unit Two FactoryVisit參觀工廠
A.Welcoming Customers歡迎客戶
B.Confidential Information機(jī)密
C.Still Below Standard仍未達(dá)標(biāo)
Unit Three Visa Application/Renewal簽證申請/更新
A.Renewing a Visa更新簽證
B.Applying for a Visa申請簽證
C.Visa Complications簽證問題
Unit Four Meeting Minutes會議記錄
C
hapter Eight Protecting the Company's Interests
Unit One Confidentiality/Nondisclosure Agreements保密協(xié)議
Unit Two Employment Contracts聘用合同