Chapter 1 Brief Introduction
Knowledge 1 International Business
Knowledge 2 Basic Writing Principles of Business Letters
Knowledge 3 Layout and Format of Business Letters
Knowledge 4 Addressing Envelope
Chapter 2 Establishing Business Relationship
Modeling Task 1 Self-introduction by Exporter
Modeling Task 2 Self-introduction by Importer
Modeling Task 3 Contacting a Company You Have Traded with in the Past
Chapter 3 Enquiries and Replies
Modeling Task 1 A General Enquiry and Reply
Modeling Task 2 A Specific Enquiry and Reply
Chapter 40uotations, Offers and Counter Offer
Modeling Task 1 A Voluntary Offer
Modeling Task 2 A Non-firm Offer
Modeling Task 3 A Firm Offer
Modeling Task 4 A Counter-Offer
Chapter 5 Order, Acceptance and Conclusion
Modeling Task 1 Place an Order
Modeling Task 2 Acceptance of a Counteroffer
Modeling Task 3 Make Amendment to an Order
Modeling Task 4 Confirming an Order
Modeling Task 5 Confirming a Receipt of an Order from the Buyer
Chapter 6 Payment of Remittance and Collection
Modeling Task 1 Accepting D/P Terms
Modeling Task 2 Asking for Easier Payment Terms
Modeling Task 3 Payment by T/T
Chapter 7 Payment of Letter of Credit
Modeling Task 1 Advice of Establishment of L/C
Modeling Task 2 Urging Establishment of L/C
Modeling Task 3 Amending L/C to Allow Partial Shipment and Transhipment
Modeling Task 4 Extending a Letter of Credit
Modeling Task 5 Amending Other Terms in the L/C
Chapter 8 Packing
Modeling Task 1 Buyer's Packing Requirement
Modeling Task 2 Reply to Seller's Packing Clause
Chapter 9 Shipment
Modeling Task 1 Inquire About Shipment
Modeling Task 2 Shipping Advice
Modeling Task 3 Shipping Instructions
Modeling Task 4 Request for Partial Shipment
Chapter 10 Insurance
Modeling Task 1 Enquiry of Insurance
Modeling Task 2 Reply to an Enquiry of Insurance
Modeling Task 3 Arranging Insurance for the Buyer
Modeling Task 4 Asking for Additional Insurance
Chapter 11 Claims and Settlement
Modeling Task 1 Claim for Defective Goods
Modeling Task 2 Compliant about the Delivery of Wrong Goods
Modeling Task 3 Claim Declined
Modeling Task 4 Settlement of Claim
Chapter 12 Agency
Modeling Task 1 Apply for Sales Agency
Modeling Task 2 Looking for a Sales Agent
Modeling Task 3 Entrust a Customer with Sole Agency
Modeling Task 4 Decline the Agency Application
Modeling Task 5 Reply to the Offer of Agency
Appendix 1 Simulation Test
Appendix 2 Common Terms and Expressions
Appendix 3 Sales Contract
Appendix 4 Useful Sentences
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