Part 1 業(yè)務(wù)接待Business Reception
1.Greeting問候
2.Reception接待
3.Arranging a Meeting安排會議
4.Booking Rooms預(yù)訂房間
5.Business Negotiations貿(mào)易談判
6.Claims and Settlement of Claims索賠與理賠
7.Dealing with Emergency處理緊急事件
8.Dealing with Complaint處理投訴
9.Dinners and Banquets宴請
10.Entertainment Activities娛樂活動
11.Establishing Business Relations建立貿(mào)易關(guān)系
12.Expressing Sympathy慰問
13.Hiring Cars租車
14.Introducing Each Other互相介紹
15.Inviting the Guest to a Dinner邀請赴宴
16.Making Appointments約會
17.Making a Phone Call打電話
18.Meeting at the Airport在 機 場
19.Restaurant Reservations飯店預(yù)約
20.Saying Good bye告別
21.Signing a Contract簽訂合同
22.Taking Minutes會議記錄
23.Visiting Factories參觀工廠
24.Working out Schedules for Activities安排活動日程
25.An Emergency in the Office辦公室里的緊急情況
26.A Proposal for an Exhibition Abroad建議在國外辦商展
27.Buying Insurance投保
28.Filing檔案管理
29.Going About Financial Matters （Ⅰ）辦理銀行業(yè)務(wù)（Ⅰ）
30.Going About Financial Matters （Ⅱ）辦理銀行業(yè)務(wù)（Ⅱ）
31.Handling Business Documents處理商業(yè)文件
32.Memorandum備忘錄
33.Organizing a News Conference for New Products新產(chǎn)品發(fā)布會

Part 2 商業(yè)英語Commercial English
1.Recommendation產(chǎn)品推薦
2.Helping a Customer with Shopping導(dǎo)購
3.Apologies道歉
4.Showing展示
5.Quality質(zhì)量
6.Size and Color尺寸和顏色
7.Style樣式
8.Price價格
9.Paying the Bill付款
10.Exchange 兌換
11.Aftersale Service售后服務(wù)
12.Recommending a New Product推薦新產(chǎn)品

Part 3 外貿(mào)英語Preliminary Business English
1.At the Customs在海關(guān)
2.Calling on a Customer拜訪客戶
3.Receiving Visitors接待來訪者
4.Making an Agenda制定日程
5.Changing Plans改變計劃
6.A Business Luncheon商業(yè)宴請
7.Visiting a Showroom參觀展室
8.At a Trade Fair在商品交易會上
9.Establishing Business Relations建立業(yè)務(wù)關(guān)系
10.Market Research市場調(diào)研
11.Advertising廣告
12.Sales Promotion促銷
13.Patent and Trademark專利與商標
14.Foreign Trade Policy外貿(mào)政策
15.Inquiry詢盤
16.Offer發(fā)盤
17.Counteroffer還盤
18.Talking about Price談?wù)搩r格
19.Order訂貨
20.Delivery交貨
21.Shipment裝船
22.Packing包裝
23.Terms of Payment付款方式
24.Commission傭金
25.Discount折扣
26.Insurance保險
27.Negotiation and Contract談判與合同
28.Commodity Inspection商品檢驗
29.Tender投標
30.Sole Agent獨家代理
31.Claim索賠
32.Compensation Trade補償貿(mào)易
33.Joint Venture合資企業(yè)